Southwest Airlines Flight Operations Captain Chuck Magill also posted a video response to this incident. The pilot has been Employed with Southwest for more than a dozen years." The pilot is remorseful and has formally apologized to both FAA Controllers and his base Leadership. Prior to being reinstated, he underwent additional diversity education to reinforce the Company's expectations for all Employees to demonstrate respect for others. The Pilot in question has been reprimanded, receiving a suspension without pay for a length of time. The actions of this Pilot are, without question, inconsistent with the professional behavior and overall respect that we require from our Employees. "Southwest Airlines is committed and dedicated to maintaining the highest standard of ethics in the industry in fact we’ve built our Company’s reputation on the Golden Rule: treating others as you would like to be treated, with concern, care and respect. Houston NBC affiliate KPRC obtained the recording from the Federal Aviation Administration using the Freedom of Information Act.ĭallas-based Southwest Airlines released the following statement: I mean it's all these f-king old dudes and grannies and there's, like, maybe a handful of cute chicks," he said. "Now I'm back in Houston, which is easily where the ugliest base is. "Okay, whoever is transmitting you'd better watch what you're saying," an air traffic controller is heard saying. North Texas families caught in desperate rush to leave Maui
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